Frequently Asked Questions
Products
1. Are your products original?

Yes, all our products are 100% genuine and quality guaranteed.

2. How do i choose the correct size?
Please refer to the Size Chart available on the product page or contact us for assistance.
3. When will out-of-stock items be restocked?
Restock timing depends on our suppliers. Kindly contact us for the latest updates.
Orders & Payment
1. How can I place an order?
Orders can be placed directly through our website or via WhatsApp 013-803 5250
2. What payment methods are accepted?
We accept Online Banking, E-Wallets, Debit Cards, and Credit Cards.
3. Can I cancel or modify my order?
Changes or cancellations are only allowed before the order has been shipped.
Shipping & Delivery
1. How long does delivery take?
Estimated delivery time is:

•⁠  ⁠1–3 working days (Peninsular Malaysia)
•⁠  ⁠3–7 working days (Sabah & Sarawak)
2. Will a tracking number be provided?
Yes, a tracking number will be issued once the order has been dispatched.
3. Which courier services do you use?
We ship via Pos Laju / J&T / DHL, depending on location and parcel weight.
Returns & Exchanges
1. Can I exchange the size or product?
Yes, exchanges are allowed within 3–7 days of receiving the item, subject to our terms and conditions.
2. What should I do if I receive a damaged product?
Please contact us through WhatsApp within 24 hours of receiving the item and provide photos or videos as proof.
Customer Support
Help Centre
1. How can I contact customer service?
You may reach us via WhatsApp, Email, or the Contact Us form.
2. What are your operating hours?
Monday – Saturday
🕘 10:00 AM – 7:00 PM

Cart

loading