Operation Policy

At Trainix Combat Sports Store, we aim to provide a smooth and reliable shopping experience. This Operation Policy outlines our store’s operating hours, order processing, shipping procedures, and general guidelines.

1. Store Operating Hours

Customer service operating hours:

• Monday – Sunday : 10.00AM - 07.00PM

2. Order Processing Time

• Orders will be processed within 24–48 hours on working days.

• Orders made on weekends or public holidays will be processed on the next working day.

3. Shipping & Delivery

• Standard delivery duration may take 1–7 working days, depending on location.

• Shipping delays may occur due to courier issues, peak seasons, or unforeseen circumstances.

• Once shipped, customers will receive a tracking number.

4. Out-of-Stock Items

If an item is out of stock:

• We will contact you for a replacement option, refund, or waiting list.

5. Order Changes & Cancellation

• Order changes or cancellations must be requested before the order is shipped.

• Once shipped, changes cannot be made.

• Customers may proceed with return/refund under our Return & Refund Policy.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information

• Ensuring contact details are correct

• Checking parcel tracking updates